期刊名称：International Journal of Business and Management Studies
电子版ISSN：1309-8047
出版年度：2013
卷号：5
期号：1
出版社：Social Sciences Research Society
摘要：A well-designed evaluation system may significantly contribute to the improvement of business performance. It may enable all employees of the firm to contribute to the overall business goals at an individual level, thus improving business results. On many occasions companies insist on using comparable evaluations in a unified structure firm-wide, which is supported by policies and guidelines, and where the results are documented therefore easy to analyse. This purpose is served by the implementation of the paper-based performance management with computerised versions, which is a great support in the documentation of the evaluation; however, it cannot replace the personal conversation which is a vital part of the process. During the evaluation the feedback from the manager to the employee is as essential as the employees’ feedback towards their managers. If this step is missing or done inadequately it may lead to questioning the purposes and the benefits of the entire system. In our study we examine the information technology tools which are used by companies to support their performance management process, and how these affect the objectives of the evaluation. They could simplify the completion and processing of the forms and enable the involvement of several assessors in the process, enabling the transformation of the evaluation process towards the direction of more informative 360 degree feedbacks in the organization.
