期刊名称：International Journal of Computer Science Issues
印刷版ISSN：1694-0784
电子版ISSN：1694-0814
出版年度：2011
卷号：8
期号：3
出版社：IJCSI Press
摘要：The purpose of this paper is to propose an approach for implementing best practices repository of ITIL IT service management on the enterprise value chain in general. This is to make a projection of the phases and ITIL processes and their structure on the links in the value chain.
关键词：Best Practices; ITIL; Process; value chain; strategic alignement
