期刊名称：International Journal of Computing and Business Research
电子版ISSN：2229-6166
出版年度：2012
出版社：International Journal of Computing and Business Research
摘要：Competition and the constant changes in technology and lifestyles have changed the face of banking. Nowadays, banks are seeking alternative ways to provide and differentiate amongst their varied services. Customers, both corporate as well as retail, are no longer willing to queue in banks, or wait on the phone, for the most basic of services. They demand and expect to be able to transact their financial dealings where and when they wish to. With the number of computers increasing every year, the electronic delivery of banking services is becoming the ideal way for banks to meet their clients’ expectations. To study the scenario of e-banking the present study has been carried out. In this study opinions of 100 customers from Ludhiana were taken. The results revealed that People are aware of e-banking, but not fully. The Customers are at ease after using e-banking, it saves the precious time of the customer. It has also been found that Customer satisfaction varies according to age, gender, occupation etc. E-banking has increased the pace of transaction and Customer perception is that e-banking has made the life easy
