期刊名称：International Journal of Future Generation Communication and Networking
印刷版ISSN：2233-7857
出版年度：2011
卷号：4
期号：3
出版社：SERSC
摘要：In this paper, we consider business process management for a certain business process of telecom companies. Generally, business process management is the management of flow of business activities in an effective and efficient way. If companies have effective and efficient business management process, that is a strong weapon for those companies in this fast changing business environments. This paper focuses on business process management of fulfillment and operations and support readiness business processes for telecom companies. For the fulfillment process, we derive recommended standard functions for a company with eTOM (Enhanced Telecom Operations Map). After deriving recommended standard functions, we draw business flow diagram for a certain process in the fulfillment. For operations support and readiness process we derive recommended standard functions for certain processes. In addition, we show some examples to evaluate process performance and optimize a function of a process. This paper is a very helpful guide to transform a company’s business process or optimize it.
关键词：Business Process Management; eTOM; Process Improvement; Simulation
