出版社：Romanian Agency for Quality Assurance in Higher Education (ARACIS)
摘要：Quality management focuses on those strategies, structures, techniques and operations through which the institution demonstrates that it evaluates its assurance and improvement performance for quality in education. It is also a proof that it has information systems able to disclose the research and learning results. The significance of this field of activity consists both in its focusing on the way in which the institution administrates the quality assurance for all its activities, and the publication of the data and information endowed with a certain quality level. Within this context, 1 Decembrie 1918 University of Alba Iulia has implemented a process-based approach for quality management system projecting, implementation and the improvement of the quality management system efficiency with a view to improving students’ satisfaction and quality increase to all the academic activities. In the first step, we have elaborated the system and working procedures and in the second step we have implemented these procedures in the academic activities. On the other hand, we have assembled a team of 12 internal auditors who regularly audits the following activities: education, research and administration. Audit findings are included in the annual analysis of quality management system, accompanied by reports and action plans. This approach allows us to know and to continuously improve the overall activity of the university.
关键词：best practice; new practices; quality management; education quality; academic;activity
