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文章基本信息

  • 标题:Online Trust: The Influence of Perceived Company’s Reputation on Consumers’ Trust and the Effects of Trust on Intention for Online Transactions
  • 本地全文:下载
  • 作者:Andromachi Broutsou ; Panos Fitsilis
  • 期刊名称:Journal of Service Science and Management
  • 印刷版ISSN:1940-9893
  • 电子版ISSN:1940-9907
  • 出版年度:2012
  • 卷号:5
  • 期号:4
  • 页码:365-372
  • DOI:10.4236/jssm.2012.54043
  • 出版社:Scientific Research Publishing
  • 摘要:Trust is a basic ingredient in the creation, the evolvement and the conservation of a long-term relationship between suppliers and buyers. It is also a key differentiator in defining the success or failure of many e-business companies, in order to endorse the importance of online trust. In this paper we present a study on online trust in the B2C context. More specifically, we focus on the issues of perceived company’s reputation, online trust and intention for online transactions. The aim of this study is to examine if there is a positive relationship between perceived company’s reputation and on- line trust, and between online trust and consumer’s intention for online transactions.
  • 关键词:Online Trust; Perceived Company’s Reputation; Intention for Online Transactions
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