摘要：Thepurpose of this researchis to examine the impact of transformational leadership (TL)and employee empowerment(EE) on employee job stress(JS).Thisstudy also extendsthe findings of Gill et al.[1]related to the factors that mitigate job stress in the service industry.A survey research (a non-experimental field study design) was utilized. The current study consists of a population of Indian hospitality industry employees. A convenience sampling method was applied to select and recruit the research participants. Data were collected using questionnaires. The p < .05 significance level was used to accept or reject thenull hypotheses.The results suggestthat the improvement in the level ofperceived TLused by managers and EE mitigate the job stressof customer contact service employees (CCSEs) in the Indian hospitality industry. The resultsalso show that TL and EEmitigate the job stress of CCSEs in the Indian hotel industry.
关键词：Hospitality; ;empowerment; ;transformational leadership; ;customer;-;contact service employees; ;job stress.
