摘要：The purpose of this study is to investiga te the effect of organizational conflict on organizational performance. This was carried out by investigating the causes, types, reason and strategies for managingconflicts in someselected service organizationsin N igeria, with aview of coming out with ways of improving theirperformance and productivity.The study employs descriptive research design and uses questionnaire to collect data from 96 managers in some selected Airlines, Road Transport and Insurance com panies in Lagos Metropolis.The research revealed that limited resources is the major cause of conflict and that conflicts have both negative and positive effects on organization, but when managed properly, the positive effects can be used to encourageorganizational innovativeness andbuild cooperation among the employees
