摘要：This paperexamines if transformational leadership and empowerment affect job satisfaction among Indian restaurant employees. This studyutilized survey research (a non-experimental field study design). A total of 218 restaurant industry employees from the Punjab area of India were surveyed to assess their perceptions of transformational leadership, empowerment, and job satisfaction at their places of work. Positive relationships between i) employee perceived transformational leadership used by managers and employee perceived job satisfaction and ii) employee perceived empowerment and employee perceived job satisfaction were found. The paper makes recommendations to managers and owners/operators of the hospitality organizations for improving employee retention
关键词：Hospitality; Transformational Leadership; Empowerment; Customer;-;Contact Service Employees; Job Satisfaction
