期刊名称：International Journal of Advanced Research In Computer Science and Software Engineering
印刷版ISSN：2277-6451
电子版ISSN：2277-128X
出版年度：2012
卷号：2
期号：10
出版社：S.S. Mishra
摘要：The present era is the information age, where faster transfer and retrieval of information is the most vital need. The chief requirement of this era is that all communicating devices should be up and running. In the current world, the most popular communicating device is the personal computer and its downtime will prove fatal for the corporate competence. Apparently most of the computer users are amateurs when it comes to the area of troubleshooting, a predicament that arose in computer hardware. One such computer hardware that is essential part of every office is printer. If the printer in the office or at home is malfunctioning, then the situation requires a hardware specialist. However, using an expert system in this scenario will be an economic and rapid solution and will overcome the need of a hardware expert. This will help to increase individual's efficiency by diminishing his/ her downtime. This paper proposes a new expert system named " Printer Troubleshooting Expert System" for troubleshooting printer issues in MS-Window based Perso nal Computers
