摘要：Public relations research has shown a positive correlation between two-way symmetrical communication strategies and the quality of organization-public relationships (e.g., Broom, Casey, & Ritchey, 1997; Bruning & Galloway, 2003; Hon & J. E. Grunig, 1999; Huang, 1997, 1999, 2000, 2001; Ledingham & Bruning, 1998). However, little research has examined what happens between communication strategies and organization-public relationships, i.e., their mediating variables
