出版社：Network of Asia Pacific Schools and Institutes of Public Administration and Governance
摘要：The main purpose of this study is to provide a rationale for the process of change and how change is implemented in reference to technology change management (TCM) in Department of Higher Education in State of Madhya Pradesh (i.e. a State of the Republic of India). This study evaluates the steps taken by the department to bring technology change in the field of higher education. This case study based on the primary data collected from 10 government colleges of Indore Division, information has been collected from the colleges through structured questionnaire and the data further been validated through personal interview of the employees. After analyzing the collected data some inferences and suggestions have been drawn to tackle technology change management in the higher education sector. A major finding shows that TCM has been implemented forcibly, but TCM has brought excellence into the department
关键词：e-governance; higher education; human resource management; technology ;change management; Madhya Pradesh (India). ;1;Assistant Professor (Lib. & Inf. Sc.); OSD; Additional Director; Higher Education; Indore-Ujjain Division; Indore (MP); India. ;Email - john_kishor@yahoo.com ; var currentpos;timer; function initialize() { timer=setInterval("scrollwindow()";10);} function sc(){clearInterval(timer); }function scrollwindow() { currentpos=document.body.scrollTop; window.scroll(0;++currentpos); if (currentpos != document.body.scrollTop) sc();} document.onmousedown=scdocument.ondblclick=initialize;81 ;John; K. (2012). Technology Change Management ;in the Department of Higher Education; State of ;Madhya Pradesh; India . ;JOAAG; Vol. 7. No. 2 ;Introduction ;E-governance has evolved as a model of governance in information-age. E-Governance ;(Gartner 2000) is the application of information and communication technologies (ICT) in the ;processes of government interactions with citizens and business as well as in internal ;operations with the objective to ensure the highest standard of services by providing instant ;access to selected information; and interfaces for communicating with various government ;functionaries; wherever and whenever they need it. The term e-government or also known as ;'digital government' refers as to how government utilizes IT; ICT and other ;telecommunication technologies; to enhance the efficiency and effectiveness in the public ;sector. The stakeholders in e-governance are government; investors; employees; vendors; ;intermediaries and citizens. Various environment variables that exert an impact upon ;implementation of e-governance are Social; Political; Legal and Economic. This also includes ;internal aspects which cover IT applications to increase efficiency and effectiveness of ;internal functions; internal communications and internetworking (Ray and Dash 2005). E-;governance is the process of service delivery and information dissemination to citizens using ;electronic means. It provides the following benefits over the conventional system: ;. Increased efficiency in various governmental processes; ;. Transparency and anticorruption in all transactions ;. Empowerment of citizens and encouragement to participate in governance ;(Jeong 2006). ;The broad vision of the state (GOMP 2007) for the IT sector is to improve the life of the ;common man by leveraging the strengths of e-governance; attract investment in the sector ;so that educated youth can contribute to the development of the state; create a pool of highly ;skilled professionals who are at par with the best in the country; and transform a resource ;based economy to a knowledge based economy. Foreseeing the opportunity of growth in the ;IT sector; the Madhya Pradesh government developed its IT policy in 1999. The policy ;ushered the state into the 21;st;century. The IT policy is targeted to achieve objectives ;including E-Governance that will attract IT projects industries and IT education. All essential ;daily public services of every section (e.g. agriculture; competition forms; news; education ;(all levels); weather; public complaint; information and other services are available through ;the internet. Madhya Pradesh is now on the path of an information highway. ;The development agenda of Madhya Pradesh identified the education sector as a thrust area ;for social and economic development. For the purpose of e-governance the education ;roadmap includes School Education; Technical Education & Manpower Planning; Higher ;Education; Medical Education and Science and Technology departments. Considering the ;various functions of these departments and their interaction with the Government (GOMP ;2006) ; the major stakeholders are: ;.;Government of India ;.;Department of Education sector employees; their implementation agencies and ;institutions ;.;Multilateral and bilateral donor agencies ;.;Private education institutions ;.;Citizens ;.;NGOs ;.;Other government departments.
