其他摘要：With the development of the Third Industry, researchers are paying more attention on emotional labor. The concept, the structure, and the causes and results of emotional labor had been researched. Though the efforts over 20 years on emotional labor makes the researches more complete, many limitations and insignificancy are existing. The clear definition of emotional labor’s concept and structures dimension, research under culture background, deep and wide researches on emotional labor in organizations, multiple-sample studies, those would be the directions of future research.
