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文章基本信息

  • 标题:Role of Procedural Justice, Organizational Commitment and Job Satisfaction on job Performance: The Mediating Effects of Organizational Citizenship Behavior
  • 本地全文:下载
  • 作者:Achmad Supriyanto
  • 期刊名称:International Journal of Business and Management
  • 印刷版ISSN:1833-3850
  • 电子版ISSN:1833-8119
  • 出版年度:2013
  • 卷号:8
  • 期号:15
  • 页码:57
  • DOI:10.5539/ijbm.v8n15p57
  • 出版社:Canadian Center of Science and Education
  • 摘要:

    The study examines the impact of procedural justice, organizational commitment, job satisfaction on employee
    performance, and the potential mediating role played by organization citizenship behaviors in that process. This
    model was tested using a sample of 70 employees embedded in 2 groups from 15 branches of a large, syariah bank
    in Malang. The sample is taken using proportional random sampling. Data is collected directly from respondents
    using questionnaires and technical data analysis using GeSCA.

    The study results showed that both procedural justice and organizational commitment positively affected
    Organizational Citizenship Behavior. Organizational commitments do positive influence job performance. Job
    satisfaction did not positively influence Organizational Citizenship Behavior and job performance. Organizational
    Citizenship behavior positively influences job performance. Organizational Citizenship behavior acted as a partial
    mediator between procedural justice, organizational commitment, and job performance. A number of suggestions
    on managerial theory and implementation were proposed.

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