出版社：International Association for Computer Information Systems
摘要：No matter what smartphone you use, applications (apps) installed can affect your satisfaction with the use of the smartphone.A smartphone is a consumer device, and smartphone apps are Consumer Information Systems (CIS) that provide value and utility to end-users. Major players in the area of smartphone apps are developers creating apps as well as consumers downloading and using apps. The research focuses on consumer aspects of smartphone apps in terms of their satisfaction with the use of the apps. The study elaborates on factors affecting consumers' satisfaction such as needs fulfillment, performance improvement, easy to use, easy to understand, security/privacy, and influence of the peer. The study also finds out who are satisfied with smartphone apps interms of age, gender, frequent user, years of usage, and preference forfree apps. A survey was conducted tocollege students representing consumers.In the study, most respondents were satisfied with the use of smartphone apps, and their satisfaction level was affected by factors such as needs fulfillment, performance improvement, ease of use, security/privacy, and peer influence.It is also foundout that consumers of younger age, frequent users, frequent downloaders, having more number of appson theirsmartphones, and choosing Android and iOSastheirfuturesmartphoneplatforms weremore satisfied while gender, longer years of owning smartphone, preference forfree apps, and smartphone platformscurrently used didnot significantly affect consumers' satisfaction
