出版社：International Association for Computer Information Systems
摘要：This research paper explored one small U.S. entrepreneurial technology company's struggles and successes to incorporate Knowledge Management (KM) techniques to further its business goals, strategies, and competitive advantage.This case study is thestory of Techbot, and its experiences and challenges throughthree phases of KM implementation: 1).Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis; 2).Knowledge (K)Audit; and the 3).System Blueprint and Project Implementation. The initial KM implementation, findings, and resultant discussion disclosed that although Techbot was predictable in certain KM outcomes for a small entrepreneurial group, organizational culture coupled with conflict resolution and change management played larger roles in successful KM integration than either the organization's senior management or the researcher anticipated. This finding further confirmed other subject matter experts' arguments that 'corporateculture'deserved equal standing
关键词：Knowledge Management; ;Corporate Culture; ;Tacit and Explicit Knowledge; Technology SWOT; ;K;nowledge ;Audit; ;System Blueprint and Implementation
