The purpose of this paper is to investigate the effects of emotional labor strategies on job satisfaction and job burnout by considering the role of emotional intelligence. With increasing development of economy and competition among service providers, management of employees, feelings is considered as a vital aspect in providing services to customers and influences organizational out comes. Thus service organization, based on the results of the present study, would be able to identify and manage feeling and emotions of their employees in providing high quality and superior services to target customers, and in addition to promote the spirit of service providing and effectiveness of employees, create some competitive advantages for themselves. A sample of 176 individuals from 10 different customer service organizations participated in this study. Simple linear regression and multiple hierarchical regression were conducted to test the proposed hypotheses. Results from analyses show that emotional labor strategies influences on job satisfaction and job burnout, and in addition to it, variable of emotional intelligence moderates these influences too.