期刊名称：Researchers World - Journal of Arts Science & Commerce
印刷版ISSN：2229-4686
电子版ISSN：2229-4686
出版年度：2012
卷号：3
期号：1
页码：87-91
出版社：Educational Research Multimedia & Publication
摘要：Total Quality Management (TQM) is increasingly lambasted by management gurus and the business media for a lackluster impact on the bottom line. The question of whether the adoption of TQM improves financial performance has been discussed for several years.However, most research has examined large organizations, and it has been recognized that TQM studies on small and medium enterprises (SMEs) is limited (Parkin and Parkin 1996; Walley 2000). This paper presents a study of the impact of TQM components on small and medium enterprises' financial performancein Jordan while also providing a review of global TQM research
