摘要：In this paper a structure of busin ess serv ice management integrated with security management is o ffered.Ou r in teg rated Busin es Service Management (BSM ) m odel with security approach is th e h ierarchy of datam an agement in any g ro win g b usiness. It creates a log ical flow of d ata fro m its incep tion into th eo rg an ization th ro ugh the management lev els . Th us, allowing for p ro active busin es s d ecision s to b e made ona con sistent basis. The end result is an increase in b oth corpo rate flexib ility and pro fitability. Iten co mpasses the p rocess and use of Cus to mer Data Management, Cus tomer Relation ship M anagement,Enterprise Reso urce Plann ing an d Bu siness Insu rance all sup po rted b y a rob ust Service Desk
关键词：BSM; Bu siness Serv ice M anagement; Secu rity Manag em en t; Security
