摘要：Bidirectional communication on a personal level plays an important role in developing a long-term buyer-seller relationship, but the process of interpersonal communication may be conflictual. Moreover, interpersonal trust may amplify or suppress the level of conflict in the communication. The present study examines how credibility trust and benevolence trust moderate the positive impact of bidirectional communication on reducing interpersonal conflict in buyer-seller contexts. Surveying data from 251 procurement professionals revealed that benevolence weakens the negative relationship between bidirectional communication and interpersonal conflict whereas credibility trust does not moderate the relationship. The implications of the divergence roles of both benevolence and credibility are discussed.
