摘要：The hotel industry is the place where people work with people for satisfying the needs of other people. Between emp lo yees and their managers will always be problems of communication, of their working relationships and of respect for the human being. This b ecause o f the working style people adopt after the Revolution of 1989, when people were much free than they were before that time. This freedom allowed people to start new businesses and they tried to copy the foreigners' activities, but they change some things just for being more comfortable. We know that in many Romanian hotels not all employees are qualified in their jobs and from this fact a lot of problems appear; on the other hand not all managers are qualified to do that, they are the owners of the properties and they feel like they are having the right to "play" with their employees. The major problem is that most of hotel's manager wants to have big profit without taking care of their employees and that it is necessary to be educated and to respect each other for creating quality in working and also quality in hotelier services. This paper will present those aspects which should be followed by every employee or manager of a hotel to help them having a good working relationship and together to focus on costumers needs and on business success.
