摘要：Company's diagnostic represents an approach orientated to a deep and correctperception of enterprise and of its environment. In this respect, global diagnostic aims toidentify the major problems which company is confronted with, its weaknesses and strengths,the most important external influences (opportunities and risks) and its capacity to react tothese situations, to avoid dangerous situations and to take benefits of opportunities. Based on this approach, enterprises are creating their strategic plans and operationalprograms orientated to company's development and to survive in a continuous changingenvironment.The results of global diagnostic are the starting point of the strategic plan elaboration andare strongly influenced by a correct and exhaustive approach of the company and of itsenvironment. In this respect, the quality and the performance of global diagnostic is influenceby the information used in the documentation process.This paper aims to present the importance and the role of the information in the globaldiagnostic process. We tried also to position the information collection process in the decisionmaking process and to identify the main information sources and the criteria for informationselection
关键词：information; global diagnostic; internal and external information sources
