期刊名称：International Journal of Academic Research in Business and Social Sciences
电子版ISSN：2222-6990
出版年度：2013
卷号：3
期号：1
页码：601-615
出版社：Human Resource Management Academic Research Society
摘要：The appearance of new technologies, increase in competition, and new economic challenges has forced the organizations to implement business processes re-engineering projects. Successful implementation of the re-engineering project is a difficult function and depends on different key factors. The present study seeks to offer a new framework for measuring the risk level in the implementation of re-engineering projects by analyzing its critical success and failure factors. These factors were identified through reviewing the research literature and exploring the expert's viewpoint. The framework that was offered in this study consists of five success factors and one failure one. The success factors include uniform leadership, cooperative workplace, senior management commitment, supportive management, and the use of information technologies. Also the failure factor includes resistance to change. Because this model identifies the risk level of the project failure before the implementation of re-engineering projects, it is a beneficial instrument for organizations that seek to re-engineer their business processes
关键词：Re-engineering; Business Processes; Risk Level
