期刊名称：International Journal of Academic Research in Business and Social Sciences
电子版ISSN：2222-6990
出版年度：2013
卷号：3
期号：2
页码：310-322
出版社：Human Resource Management Academic Research Society
摘要：Purpose:This paper was written in order to present research undertaken in the Municipal Police of Thessaloniki (MPTH). The research objective was to outline the educational/training needs of officers working within this organisation. Design/methodology/approach:118 questionnaires were distributed to municipal police officers. Subsequently, six semi-structured interviews with selected officers were held, enriching with qualitative data the research. The combination of quantitative as well as qualitative data, provided the researchers with a more complete "triangulated" view of the organisation. Findings:The research concluded that the officers working for MPTH, receive inadequate training. This has contributed to the reduced degree of service response towards the needs of the general public. Specialised/thematic and regular training interventions are required, particularly in areas related to new or important functions of the MP officer profession. At the same time, "gaps" and "shortcomings" were found in matters affecting the general organizational/operational level of MPTH, but also problems inherent in the industry, problems on communication/contact with citizens and other services. Research implications:Thorough training on specific fields as well as other, (more radical), interventions need to be made within MPTH: on its structure, the way it operates and the degree of independence the organisation obtains in relevance to central administration authorities as well as political parties. Originality/Value:The present research has explored a relatively new institution in Greek public administration, which, although quite ambitious, has not, so far, achieved a wide degree of acceptance among Greek citizens. Therefore, the researchers have followed a multi-dimensional approach, trying to assess whether training gaps are the main sources of problems within MPTH
关键词：education and training; training needs assessment; Municipal Police officer role; ;knowledge; skills; attitudes
