摘要：Turizm sekt.r¨¹n¨¹n .nemli unsurunu olu.turan konaklama i.letmelerinin sunmu. oldu.u ba.l.ca ¨¹r¨¹n hizmettir. Konaklama i.letmelerinin kaliteli hizmet sunabilmesi ise ancak istihdam edilen insan kaynaklar.n.n becerisi ile m¨¹mk¨¹nd¨¹r. Bu nedenle insan.n insana hizmet etti.i bu sekt.rde i. g.renlerin hizmet vermeye yatk.n bireyler olmas. gerekmektedir. Bu .al..man.n amac. da konaklama i.letmelerinde .al..an i. g.renlerin ki.ilik .zelliklerinin hizmet verme yatk.nl... ¨¹zerindeki etkisini ara.t.rmakt.r. Ara.t.rman.n evrenini Erzurum ilinde faaliyet g.steren konaklama i.letmelerinin .al..anlar. olu.turmaktad.r. Ara.t.rma i.in geli.tirilen hipotezler, 11 konaklama i.letmesi .al..an.ndan edinilen anket verilerine uygulanan analizlerle test edilmi.tir. Anketin ge.erlili.ini tespit edebilmek i.in hizmet verme yatk.nl... .l.e.ine fakt.r analizi yap.lm.. ve tek fakt.r alt.nda toplanm..t.r. Ara.t.rman.n temel sorunsal.n. olu.turan ki.ilik .zellikleri ile hizmet verme yatk.nl... aras.nda duygusal denge d...nda kalan t¨¹m boyutlarla pozitif y.nl¨¹ ve anlaml. bir ili.kiye ula..lm..t.r.
其他摘要：The leading product that hospitality constituting an important element of tourism sector offers is service. Offering a qualified service by hospitality is possible merely via agility of human resources employed. For that reason, in this sector where human serves to human, transactors must be individuals who tend to serve. And the aim of this study is to seek the effect of characterictics of employees who work in hospitality on service orientation. Workers of hospitality operating in Erzurum comprise the system of the research. Hy poteses developed fort he s tu dy w ere tes ted b y mea ns of a nalyses app lied to survey data that were obtained from workers of 11 hospitality. In order to determine the survey validity, a factor analyse was applied to randering of services tendendy scale and collected under a factor. By all means except for emotional balance, a positive and remarkable relationship between the characteristics comprising the main problematic of the research and service orientation was reached
