摘要：During the past two decades, there have been tremendous efforts on developing efficient business excellence models to improve the quality of organizations. A typical business excellence model proposes several alternatives with different budget and the primary objective is to use the best ones. In this paper, we present a robust LINMAP method for measuring the relative importance of various alternatives in an EFQM self assessment. The presented robust model is capable of handling uncertainty as part of the problem formulation. The proposed model of this paper is implemented for a case-study of energy sector in Iran with various alternatives. The orderings of the alternatives are measured using data from multiple experts through applying the proposed model of this paper
关键词：EFQM LINMAP; Robust Optimization; Linear Programming; Preference Analysis; Robust Decision Making
