期刊名称：Petroleum-Gas University of Ploiesti Bulletin : Economic Sciences Series
印刷版ISSN：2284-8576
电子版ISSN：2247-8582
出版年度：2007
期号：1
页码：31-38
出版社：Petroleum-Gas University of Ploiesti
摘要：The paper presents the methodology used by one of the biggest commercial vehicle manufacturers in theworld in order to increase the managerial and economic performance of the workshops network as aglobal action to improve level of service offered through its after sales network, brand image and marketshare
关键词：vehicle manufacturer after sales network; performance assessment
