期刊名称：Petroleum-Gas University of Ploiesti Bulletin : Economic Sciences Series
印刷版ISSN：2284-8576
电子版ISSN：2247-8582
出版年度：2007
期号：4
页码：27-38
出版社：Petroleum-Gas University of Ploiesti
摘要：The paper presents, beside several general considerations about the after sales network of a vehiclemanufacturer, a methodology – as a management instrument – used to analyze the service activitiesperformance. Based on a reliable set of key performance indicators, this instrument can be used toidentify critical areas of service activity and to make comparisons between different service activityproviders
关键词：after sales network; performance assessment; service activity; spare parts activity
