摘要：At this time, quality is a strategic instrument of the entities’ global management, but it is also a determining element of their competitive spirit. The importance given to quality is abundantly found in the preoccupations of the European Union’s Minister Board, by elaborating documents with a high impact over the quality of products/services in special, and organizations in general. We live in an era, when the evolution of the social life puts the accent more and more on quality, resulted from various processes, at the level of various domains of the economical and social development.
