期刊名称：International Journal of Computer Technology and Applications
电子版ISSN：2229-6093
出版年度：2011
卷号：2
期号：6
页码：3056-3065
出版社：Technopark Publications
摘要：The broad objective of this research is to identify the root causes of attrition and retention in BPOs, analyzing the level of employee motivation, satisfaction and involvement, generate a model for maximizing sustenance of employees in the organization and come up with concrete recommendations
