期刊名称：International Journal of Intelligent Control and Systems
印刷版ISSN：0218-7965
出版年度：2005
卷号：10
期号：1
页码：11-20
出版社：Westing Publishing Co., Fremont
摘要：Computer-mediated collaboration is an increasingly prevalent means of connecting individuals and teams. Increasing research is being undertaken to improve virtual environments in order to enhance the ability of collaborators to interact effectively and cooperatively. However, computer-mediated collaboration differs radically from face-to-face human interaction with resultant problems for those relying on technology for collaborative purposes. Even though scientists are working hard to simplify collaboration by providing virtual tools and environments and collaborators work hard to be cooperative, there are still unknown problems for collaborators to find and overcome when using a collaborative system. Conflict resolution is one of the most important problems to overcome. This paper briefly introduce an object model for collaborative systems (OMCS) and a multimedia co-authoring system (MCAS); discusses role management and conflict resolution in MCAS systems; emphasizes the usability of roles in conflict resolution. In the last section, it summarizes and concludes that role mechanisms can be very helpful in resolving conflicts in collaborative systems.
