摘要:Business entities, both pri-vate and public, have cometo appreciate informationas an asset, and they realizethat it must be managedeffectively to provide the maximumbenefit to business efficiency and econ-omy. However, resources for managingrecords – including human, financial,and electronic – have not always beengenerously supported in business budg-ets. Records managers often face anuphill battle to incorporate electronicrecords management (ERM) into theirprograms.