摘要：Help or assistance, in training technological devices, is analyzed as a general process ofadaptation and characterized by three main steps. Each of these steps is divided intotwo processes, aprocess of individualization or personalization. The process of individualization involves several or oneactors of the device while the personalization process only involves one person, the one who needs help,oneself or an other. Finally, the adaptation process is a process of integration of individualized orpersonalized assistance within the technological environment. The study of designed supports that areinvolved in campus VCIel allows to characterize personalized and individualized assistance but also toillustrate the process of adaptation
关键词：Assistance; distance and hybrid learning device; adaptation; individualiz;ation;personalization.
