摘要：It is a truth reduced almost to a cliché that library patrons often come to the reference desk convinced they know the correct information to find a resource only to find out that they are wrong in almost every particular. A classic article on the subject, “Oranges and Peaches: Understanding Communication Accidents in the Reference Interview,” contains the story of a student who comes to the reference desk of a university library seeking a volume called Oranges and Peaches that cannot be found in the catalog. An inquiry by the librarian unearths the fact that the material in question is the seminal work on evolution, and she correctly deduces that the student really needs Darwin’s On the Origin of Species.
