期刊名称：International Journal of Management and Business Studies
印刷版ISSN：2231-2463
电子版ISSN：2230-9519
出版年度：2013
卷号：3
期号：4
出版社：Cosmic Journals
摘要：For the past two centuries, the introduct ion of Total Qu ality Management (TQM) on both practical and theo retical levels has played an impo rtant role on the growth of management practices. TQM is the set of management practices throughout the organization, geared to ensure the organization consistently needs or exceeds customer requirements. TQM places strong focus on process measurement and controls as means of contin uous improvement. When an organization/company want to maintain a level of quality that satisfy their customers at the appropriate time and price than that organization must follow some quality man agement tech niques l ike benchmarkin g, kaizen, quality circles, six sigma, business process reengineering etc. to fulfill those principles and planning. In th is research paper, we will emphasize on one of the most demand ing technique i.e. Six Sigma, which was originated in 1986 from Motorola to reduce defects by minimizing variations in processes. In recent years there has been a significant increase in the use and development of Six Sigma methodology in manufacturing industry and others. Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects (errors) and minimizing variability in manufacturing and business processes. Many of the multi-national companies want to achieve six sigma certification to portray the good image of their company in the eyes of their customer. The statistical representation of six sigma describes quantitatively how a process is performing. To achieve Six Sigma, a process must not produce more than 3.4 defects per million opportunities. A Six Sigma defect is defined as anythin g outside o f customer specification s. A Six Sigma opportunity is then the total quantity of chances for a defect. The present paper summarizes Basic Concept of Six Sigma, DMAIC, DFSS and deployment with core elements of implement Six Sigma like training for Black Belts, Green Belts, Yellow Belts
关键词：Quality Management; Six Sigma; Technique; Defect; Process
