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  • 标题:Investigating the effects of different levels of CRM investment on development of brand equity
  • 本地全文:下载
  • 作者:Hamed Abbasi ; Hamid Reza Abbasi ; Mahsan Hajirasouliha
  • 期刊名称:Management Science Letters
  • 印刷版ISSN:1923-9335
  • 电子版ISSN:1923-9343
  • 出版年度:2014
  • 卷号:4
  • 期号:4
  • 页码:647-650
  • DOI:10.5267/j.msl.2014.2.030
  • 出版社:Growing Science
  • 摘要:This paper investigates the effects of different marketing strategies including basic marketing, reactive marketing, accountable marketing, proactive marketing and partnership marketing on brand equity. The proposed study uses two questionnaires, one for measuring the effects of different marketing strategies and the other for brand equity in Likert scale. Cronbach alphas for brand equity and marketing strategies are calculated as 0.71 and 0.86, respectively. The study has been implemented among 385 regular customers of a Picnic Gas distributer in city of Karaj, Iran. Using Spearman correlation ratio as well as stepwise regression analysis, the study has detected that there were positive and meaningful relationship between marketing strategies and brand equity.

  • 关键词:CRM; Brand equity; Proactive marketing; Reactive marketing; Accountable marketing
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