摘要：Service
research is yet looking for potentially effective methods to improve service
industries. This study aims to develop a theoretical model for managing and
improving service productivity from a macro industrial perspective (instead of
a micro firm perspective). Through the meta analysis of surveying existing
literature we develop hypotheses to construct a theoretical model for service
productivity improvement. Four cases are used to explain, support and justify
this proposed model. This model argues that three platform cornerstones of
service productivity are to integrate participants (including consumers) to
empower them (empowerment), making them adapt to one another (adaption) and
sustain development (sustainability) to improve service productivity.
关键词：Service Dominant Logic; Service Science; Platform; Empowerment; Adaption; Sustainability; Service Productivity
