摘要：ALL of you will agree with me, I'm sure, that the ideal public relations would exist in any library in which the librarian could greet each newcomer and conduct him on a personal tour of the library, showing him where everything is located and explaining the details of such important features as the card catalog, the indexes, and the special collections. Since such an idealistic state can never exist in a library of any appreciable size, we must find every possible means of extending the personal touch of the librarian so that each newcomer will receive an introduction to the library which will give him a feeling of being at home within its walls. Of course, it is possible that a borrower might feel too much at home at times and adopt an attitude of possessiveness towards some of the contents of the library, but we must accept that risk if we wish to achieve our purpose of ideal public relations.
