期刊名称：Management - Journal of Contemporary Management Issues
印刷版ISSN：1331-0194
电子版ISSN：1846-3363
出版年度：2013
卷号：19
期号：1
页码：195-212
语种：English
出版社：University of Split, Faculty of Economics
摘要：Due to the continuing reduction of funds, management must find ways to ensure quality operation of tertiary education institutions at an optimal cost. This objective can only be achieved by quality control of the educational process. Its requirements are part of the ISO 9001 standard. Among them is the mapping of educational processes for quality management system. A practical manual was created for this purpose, which provides information on the self-knowledge of the institution. The feedback on the experiences from practical application of the general procedural manual for mapping educational processes in tertiary education institutions is presented in this paper.
关键词：Organizational process mapping; tertiary education; feedback
