摘要：This paper presents the results of a large-scale study in the Spanish F&DI aimed to identify the motivators, perceived costs, and benefits of implementing ISO 9000 standards. Results indicate the increasing importance of ISO 9000 standards as a strategic tool in the Spanish F&DI with an increasing number of F&D companies seeking ISO 9000 certification. Despite being a recent strategic option among Spanish F&D companies latest figures show a total of 1,754 firms being ISO 9000 certified (a significant increased from a total of 4 firms in 1993)
