文章基本信息
- 标题：IT ServiceManagement and IT Automation Methods and Models for Efficient IT Operations
- 本地全文：下载
- 作者：Bichler, Martin ; Bhattacharyya, Kamal
- 期刊名称：Business & Information Systems Engineering
- 出版年度：2011
- 卷号：3
- 期号：1
- 页码：1-2
- 出版社：Association for Information Systems
