期刊名称：Communications of the Association for Information Systems
印刷版ISSN：1529-3181
出版年度：2011
卷号：29
期号：1
页码：32
出版社：Association for Information Systems
摘要：Developing Information Systems (IS) skills for a company’s workforce has always been challenging, but global sourcing growth has caused the determination of needed IS skills to be more complex. The increased use of outsourcing to an IS service provider and from high-wage regions to low-wage regions has affected what IS skills are required globally and how to distribute the workforce to meet these needs. To understand what skills are needed in locations that seek and those that provide outsourcing, we surveyed IS service provider managers in global locations. Results from 126 reporting units provide empirical evidence that provider units in low-wage regions value technical skills more than those in high-wage regions. Despite the emphasis on commodity skills in low-wage areas, high- and low-wage providers value project management skills. Low-wage regions note global and virtual teamwork more than high-wage regions do. The mix of skills and the variation by region have implications for domestic and offshore sourcing. Service providers can vary their staffing models in global regions which has consequences for recruiting, corporate training, and curriculum.
关键词：information systems; information technology; human resources; service provider; skills; low-wage; high-wage; global sourcing; offshore outsourcing; offshoring; project management; business domain; technical; regional differences
