期刊名称：Communications of the Association for Information Systems
印刷版ISSN：1529-3181
出版年度：2000
卷号：4
期号：1
页码：10
出版社：Association for Information Systems
摘要：The last decade or so spawned a host of business and technology innovations. On the business side, we saw business process reengineering, the management philosophies of customer relationship management and supply chain management, virtual organizations, electronic commerce, and business-to-business trading exchanges. On the technology side, we saw client-server computing, enterprise resource planning systems, the widespread adoption of Internet protocols, intranets and enterprise information portals, software package support for customer relationship management, supply chain management and other activities related to electronic business, and applications service providers. This tutorial puts put these business and technology innovations into historical context and relates them to one another through the unifying concepts of business integration and systems integration. One theme of the tutorial is the incomplete linkage between business integration and systems integration. Another is the imperfect relationship between the management philosophies of customer relationship management, supply chain management and electronic business more broadly and the information technologies that provide applications support for these management philosophies.
