期刊名称：Journal of Information Technology Theory and Application (JITTA)
印刷版ISSN：1532-4516
出版年度：2009
卷号：10
期号：2
页码：3
出版社：Association for Information Systems
摘要：This paper examines the relationship between IT vendors and the clients who use their products and services. The last fifteen years have seen a large increase in the amount of spending on purchased software as opposed to internally developed software. The dynamic of these relationships has not been a focus of current IS research and, as such, remains largely unexplored. The paper identifies the factors that influence the success of information tech-nology vendor–client relationships. Qualitative interview data is analyzed using grounded theory to create a list of factors that describe both good and bad relationships as perceived by experienced IT professionals. Using these factors, a model of information technology vendor–client relationships is presented. Future research directions are suggested as well as implications for research and practice.
关键词：Vendor–client relationship; information technology; grounded theory
