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文章基本信息

  • 标题:The Interactive Choice Aid: A New Approach to Supporting Online Consumer Decision Making
  • 本地全文:下载
  • 作者:Reisen, Nils ; Hoffrage, Ulrich
  • 期刊名称:AIS Transactions on Human-Computer Interaction
  • 印刷版ISSN:1944-3900
  • 出版年度:2010
  • 卷号:2
  • 期号:4
  • 页码:112-126
  • 出版社:Association for Information Systems
  • 摘要:Interactive Choice Aid (ICA) is a decision aid, introduced in this paper, that systematically assists consumers with online purchase decisions. ICA integrates aspects from prescriptive decision theory, insights from descriptive decision research, and practical considerations; thereby combining pre-existing best practices with novel features. Instead of imposing an objectively ideal but unnatural decision procedure on the user, ICA assists the natural process of human decision-making by providing explicit support for the execution of the user’s decision strategies. The application contains an innovative feature for in-depth comparisons of alternatives through which users’ importance ratings are elicited interactively and in a playful way. The usability and general acceptance of the choice aid was studied; results show that ICA is a promising contribution and provides insights that may further improve its usability.
  • 关键词:consumer decision-making; decision aids; online marketing; preferential choice; e-commerce
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