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  • 标题:Personal Care Amenities: Are They Important Attributes in the Selection of Hotels?
  • 本地全文:下载
  • 作者:Evans, Michael Evans ; Munmann, SuzanneK
  • 期刊名称:Hospitality Review
  • 印刷版ISSN:0739-7011
  • 出版年度:1989
  • 卷号:7
  • 期号:2
  • 页码:3
  • 出版社:Florida International University
  • 摘要:Personal care amenities (PCA) are a big business in the lodging industry today. For several years hotel industry vendors and marketing consultants have claimed that PCA are very important to hotel guests and are a "must" for every hotel operation. The purpose of this study was to make one attempt to validate or discredit these claims based on actual guest feedback.
  • 关键词:Michael R. Evans; Suzanne K. Murrmann; Personal Care Amenities: Are They Important Attributes in the Selection of Hotels; PCA
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