摘要：In lieu of an abstract, below is the essay's first paragraph. "Lin’s welcoming smile was an oasis of hospitality, availability, and caring service. Her smile and cheery greeting made any visit worthwhile. Putting aside whatever project she was working on, Lin offered a pleasant “hello” and patiently listened to the request often just pointing to the right drawer to help us find the paperclips or magic marker. She did not complain about her illness or her non-stop busy schedule. There was a sense of peace and calm in all she did even as she gently put the jammed copier back to work. Lin put a face to the college’s mission statement: to serve and make a difference."
