期刊名称：International Journal of Multimedia and Ubiquitous Engineering
印刷版ISSN：1975-0080
出版年度：2014
卷号：9
期号：5
页码：307-316
DOI：10.14257/ijmue.2014.9.5.31
出版社：SERSC
摘要：In organizations with broadly defined and nebulous job description, the employees need to take initiative in accomplishing tasks. Discretionary behaviors may contribute more than in- role behaviors to performance in this situation. Research in organizational behavior has shown that emotion plays a critical role in predicting discretionary behavior. However, traditional measurements of information technology (IT) use can not capture all the discretionary behaviors and identify effective IT usage, and most IT use research focuses on the cognitive antecedents, while pays little attention to its emotion antecedents. Therefore, it is important to explore the emotion antecedents of IT effectiveness. Based on the results of previous discretionary behavior research, we make a preliminary recognition of discretionary behaviors in IT context and propose a conceptual model, which shows the important role of emotion for IT effectiveness, and the relationships among emotions, discretionary IT behaviors, and IT effectiveness. The conceptual model proposed in this paper not only provides an explanation of how emotion affects IT effectiveness and why simply IT use may not always lead to IT effectiveness, but also reveals the areas which further research is needed to better understand IT use and IT effectiveness.
关键词：IT effectiveness; discretionary behavior; IT use; emotion
