期刊名称：Arabian Journal of Business and Management Review
电子版ISSN：2223-5833
出版年度：2014
卷号：4
期号：1
出版社：Sohar University, Oman and American University of Kuwait
摘要：M iddle managers in healthcare o rganisations play a vital role in an organisation's success. In this regard, the skills required for middle managers in healthcare organisations to effectively and competently perf orm their management roles need to be investigated. This study contributes to existing knowledge on middle management skills required in current private healthcare organisations . The potential beneficiaries are private healthcare organisation s who strive to remain competitive in this gr owing industry. This study 's aims were to evaluat e the management skills of the middle managers at the Private Healthcare Services (PHS) . The study analysed the management skills considered relevant to the PHS . The study further examined how co mpetent the middle managers were with the management skills, and if they found the skills to be of relevance to the PHS . A m ixed research design that involved quantit at ive and qualitative research methods were used in the study . In the quantitative phase, t he sample group consisted of thirty middle ma nagers at the PHS , and a n online Survey Monkey lin k ed q uestionnaire was sent to these middle m anagers in administrative, clinical and technical areas of the organisation . In the quali tative phase an interview s urvey was sent online specifically to five unit business middle managers at PHS, with the intention to gain more insight on respo nses from the qualitative findings . Descriptive and inferential statistics were used to analyse the data. The r esults revealed that the m iddle managers considered all manageme nt skills analysed as essential for the performance of their tasks in a healthcare setting. Quality management skill was identified as the most relevant skill. A skills gap in marketi ng and risk management skills was identified . However , the se skills were also ranked as least relevant by the middle managers a t the PHS .
