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文章基本信息

  • 标题:Empowering service employees: A case study of banking industry
  • 本地全文:下载
  • 作者:Hadi Moradi ; Mohammad Reza Fallah
  • 期刊名称:Management Science Letters
  • 印刷版ISSN:1923-9335
  • 电子版ISSN:1923-9343
  • 出版年度:2014
  • 卷号:4
  • 期号:7
  • 页码:1381-1384
  • DOI:10.5267/j.msl.2014.6.033
  • 出版社:Growing Science
  • 摘要:This paper presents an empirical investigation to study the effects of different factors influencing empowering employees in banking industry. The proposed study designs a questionnaire in Likert scale, which contains three components of individual, job related and organizational related factors. Cronbach alpha is calculated as 0.88, which is well above the minimum acceptable level of 0.7. Using stepwise regression analysis, the study has detected a positive and meaningful relationship between employee performance and three individual, job related and organizational issues. In addition, the implementation of Freedman test indicates that organizational based factors were number one priority on employee performance followed by job related factors and individual factors.

  • 关键词:Empowering employees; Individual factors; Job related factors; Organizational factors
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